Your success is our passion

We know that great results require a team effort. Our maniacal focus on making our clients successful extends far beyond the initial deployment. Think of our customer success team as your trusted guides, leading you through every phase of your journey to buyer enablement enlightenment.

With hundreds of deployments under our belt, we’ve seen it all. Whether you already know exactly how you want to use PathFactory, or need help building your game plan, our customer success team has your back.
photo of man and woman

Your client success team

We understand your challenges and pains because we’re marketers too. Our team is comprised of seasoned B2B marketers and marketing technology experts who go out of their way to listen to your needs and come up with creative solutions. Consider us as an extension of your own marketing team.

Getting started and training

Jumpstart your success

We know you’re excited about your purchase and want to start enabling your buyers quickly, so we have a tried-and-true process that kicks off your success. Our well-defined path along with clear training will help you implement, integrate and launch your first project quickly and begin to see results right away.

Stellar Support

We’re always here for you

Our self-service knowledge base and on-demand training videos will provide you with the answers you need 24/7. Have a tougher question, or just need some moral support? Easily open a ticket online or call our support line Monday-Friday 9am-8pm ET (6am-5pm PT) to get individualized attention.

Reach your goals

Prepare for applause

You’ll find that our Customer Experience team loves digging in to offer advice and solve problems, and we love celebrating wins and results. Whether it’s seeing an increase in engagement, enjoying more (and higher quality) conversions or passing better leads to sales faster, we thrive on seeing our clients knock it out of the park.