Your success is our passion


We know that great results require a team effort. Our maniacal focus on making our clients successful extends far beyond the initial deployment. Think of our customer success team as your trusted guides, leading you through every phase of your journey to content engagement enlightenment.

With hundreds of Content Insight and Activation Platform deployments under our belt, we’ve seen it all. Whether you already know exactly how you want to use PathFactory, or need help building your game plan, our customer success team has your back.

Your client success team

We understand your challenges and pains because we’re marketers too. Our team is comprised of seasoned B2B marketers and marketing technology experts who go out of their way to listen to your needs and come up with creative solutions. Think of us as an extension of your own marketing team.


Jumpstart your success

We know you’re excited about your purchase and want to begin building content experiences quickly, so we have a tried-and-true process that jump-starts your success. Our well-defined path along with clear training will help you launch your first project in as little as 10 days so you can begin to see results quickly.


We're always here for you

Our self-service knowledge base will provide you with the answers you need 24/7. Have a tougher question, or just need some moral support? Easily open a ticket online or call our support line to get individualized attention.


Prepare for applause

You’ll find that our Customer Experience team loves digging in to offer advice and solve problems, but we also enjoy some lighthearted celebrations and virtual high-fives when our clients knock it out of the park. Be prepared for some occasional boisterous cheering as you reach your success goals with PathFactory.

Doan Thai
Digital Engagement Manager
"You can build things quickly, get to market quickly, get results quickly, optimize quickly.”

Service comes in two sizes


As a Gold client, you’ll have access to our experienced people regular communication of new ideas and strategies, best practices webinars, success maps and more.


Our Platinum option is right for you if you’d also like full support for building and deploying all your PathFactory campaigns, and a Client Success Manager who’s an extension of your own marketing team. This high-touch package provides customized guidance along with access to even more PathFactory resources.

No matter which package you choose, we’re deeply committed to your success and measurable results. Plus, we’re always cooking up something new and incorporating ideas from our customers about what they need.